ServiceTonic
This versatile help desk software centralizes support across various sectors, including healthcare, education, and finance. With multi-channel ticket management and ITIL alignment, it automates processes, enhances asset control, and facilitates efficient service delivery. Users benefit from a self-service portal, real-time notifications, and customizable dashboards for effective decision-making.
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Top ServiceTonic Features
- Multichannel ticket management
- ITIL-aligned processes
- Self-Service User Portal
- Dynamic Reports and Dashboards
- Automated network inventory
- QR code asset management
- Preventive maintenance scheduling
- Customizable workflows and alerts
- Integration with LDAP and CTI
- Real-time customer notifications
- Knowledge base for FAQs
- Asset management and CMDB
- Mobile access for support
- Service Level Agreement monitoring
- Multi-language support
- Business process automation
- Customizable indicators (KPIs)
- Centralized incident management
- Booking and reservation management
- Cross-departmental support capabilities.
