Sitecore
Sitecore is CRM software used by companies to control and manage customer experiences and make decisions for customers. The software also allows businesses to create their website and understand the role of customers in the organization. The platform features many applications such as experience profile, experience channels, database, strategies, and more to record and manage customer experiences. It lets users measure every interaction of the customer from one place.
Top Sitecore Alternatives
- NICE
- Delighted
- SMG
- ForeSee
- Medallia
- Canny
- InMoment
- Thunderhead
- Critizr
- Questback
- Clarabridge
- Selligent
- MaritzCX
- Confirmit
- AskNicely
Top Sitecore Alternatives and Overview
NICE
Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.
Delighted
Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.
SMG
SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.
ForeSee
ForeSee customer experience analytics and management solution is designed to help businesses with actionable customer insights and data.
Medallia
Medallia is a customer experience management system that allows companies to record customer feedback, reviews and comments, understand and analyze them, and take proper action accordingly in real-time.
Canny
Canny is a feedback management platform that lets users collect, organize, and manage feedback from various users and keep the feedback loop going.
InMoment
It also helps companies with business intelligence and recommends improvement strategies that can be implemented...
Thunderhead
It allows companies to gather valuable customer experiences from mobile, web, contact centers and high...
Questback
It is a necessary tool for companies that want to keep on improving every minute...
Clarabridge
It is also a very comprehensive customer intelligence platform that allows businesses to understand customer...
Selligent
The platform can be used by companies to create a personalized and unique digital experience...
MaritzCX
The software platform in combination with the innovative research expertise makes a perfect CX solution...
Confirmit
It provides logistical solutions for improving your teamwork and brand value...
AskNicely
It helps them understand the perspective of the customers from their point of view...
Sitecore Review and Overview
Sitecore is a provider of digital solutions, made exclusively for businesses and enterprises to improve their customer experience. It provides a marketing automation system integrated with a powerful web content management system. Its reliability is mainly due to the fact that it uses multiple, low-cost, digital channels to facilitate customer engagement. This reliability ensures that it offers a high return on investment, allowing for maximum profits.
A CMS that actually attracts customers
Unlike a typical CMS platform, Sitecore actually has inherent measures to ensure that customers are, in fact, being engaged to the content, and leads are actively being generated with each visitor. This is made possible through Sitecore’s Experience Platform, which is designed to optimize the customer’s experience every time they visit the site and compels them to take action. What the platform basically does is that it uses automation capabilities for a better experience, taking leverage from amazing insights, all of which are generated by an analytical tool working on customer-generated data on the site.
Adapting to every customer through CMS
Sitecore uses analytics, automation, and AI in tandem to provide the client’s customers with incredibly tailored experiences, stretching the capabilities that are expected of a CMS platform. Using various types of data collected about the customer, companies can understand what has driven them towards their website, what is the purchasing performance of the customer and what are the primary object types of the customer is interested in. This data can work wonders in customer engagement since it can be used to adapt the content displayed on the fly. This ensures that the content displayed is relevant and is not ignored.
How does Sitecore AI drive better personalization?
Sitecore AI is a new way of using CMS platforms. It can easily automate the A to Z of website personalization, starting from information gathering and processing, to segmentation and implementation of the tailored experience. This allows not only a high ROI by allowing employees to focus on other vital tasks, but also enables the personalization system to have a perfection that can only be achieved through AI. Additionally, the AI system also can detect behavior and predict intent so that companies can take the appropriate action for maximum profit.
Company Information
Company Name: Sitecore Corporation A/S
Company Address: Vester Farimagsgade 3 1606, Copenhagen V, Denmark
Founded in: 1999
Top Features
- Contextual intelligence
- Managing Robust Content
- Omni-channel Automation
- Single Knowledge Repository
- Cross-channel Data Analysis
- Unlimited Scaling
- Web & Mobile Experience
- Commerce Experience
- Managing Content
- Managing Product Information
- Managing Digital Asset
- A/B & Multivariate Testing
- Lead Nurture
- Profile Scoring
- Single Data Repository
- Connecting Data
- Tracking Interactions