SmarterTrack
This customer service software provides a robust communications platform for managing diverse channels such as email ticket submissions, live chats, community posts, and knowledge base interactions. Its customizable ticketing system allows seamless tracking and monitoring of all communications, ensuring efficient resolution processes while empowering user engagement through a centralized helpdesk portal.
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Top SmarterTrack Features
- Centralized communication hub
- Flexible ticketing platform
- Multi-channel ticket submissions
- Integrated live chat support
- Comprehensive ticket history tracking
- Phone call integration
- SIP-compliant softphone
- Customizable service level agreements
- Automated issue escalations
- Scheduled follow-ups and reminders
- Detailed reporting and analytics
- Community engagement features
- Custom signature creation
- Support for multiple brands
- SSL security certificate included
- Managed service monitoring included
- Instant license activation
- Flexible licensing model
- Upgrade protection coverage
- User-friendly interface in Dutch
