SmarterTrack
This customer service software provides a robust communications platform for managing diverse channels such as email ticket submissions, live chats, community posts, and knowledge base interactions. Its customizable ticketing system allows seamless tracking and monitoring of all communications, ensuring efficient resolution processes while empowering user engagement through a centralized helpdesk portal.
Top SmarterTrack Alternatives
Nubidesk
This case management system transforms customer interactions by simplifying case handling and ensuring accurate information capture.
CustomerWise
CustomerWise is a specialized customer service software designed for B2B technology companies, enabling seamless support ticket management across support, development, and QA teams.
Dimelo Digital platform
Dimelo Digital offers a robust customer service software designed to enhance communication and streamline support processes.
ThoughtBuzz
This customer service software streamlines communication by integrating multiple channels, ensuring timely responses to customer inquiries.
Gnatta
Designed for modern contact centres, Gnatta enhances customer service with AI-driven tools that streamline communication and improve efficiency.
Dial Once
By automating routine queries and optimizing call handling via visual IVR, it streamlines communication across...
Respond
Users can effortlessly organize content ideas, analyze performance, and build customized landing pages...
Request Manager
It efficiently routes incoming inquiries, assigns them to the appropriate teams, and provides real-time updates...
ChipBot
It provides real-time notifications for live chat inquiries, ensuring timely responses that drive sales...
Vtiger Help Desk
It automates case creation and resolution, enhances team collaboration, and offers real-time insights into performance...
MailManager
It empowers organizations to manage claims and resolve disputes effectively, making historical emails easily retrievable...
ServiceMobility
Its self-service portal enhances customer interaction, enabling users to schedule service, track technicians, and provide...
NetSupport
It offers features for monitoring, control, assessment, and safeguarding, ensuring student safety while enhancing productivity...
Top SmarterTrack Features
- Centralized communication hub
- Flexible ticketing platform
- Multi-channel ticket submissions
- Integrated live chat support
- Comprehensive ticket history tracking
- Phone call integration
- SIP-compliant softphone
- Customizable service level agreements
- Automated issue escalations
- Scheduled follow-ups and reminders
- Detailed reporting and analytics
- Community engagement features
- Custom signature creation
- Support for multiple brands
- SSL security certificate included
- Managed service monitoring included
- Instant license activation
- Flexible licensing model
- Upgrade protection coverage
- User-friendly interface in Dutch
Top SmarterTrack Alternatives
- Nubidesk
- CustomerWise
- Dimelo Digital platform
- ThoughtBuzz
- Gnatta
- bpm online
- Dial Once
- Respond
- Request Manager
- Revelation helpdesk
- ChipBot
- Vtiger Help Desk
- MailManager
- ServiceMobility
- NetSupport
