SnapEngage

SnapEngage

By: SnapEngage, LLC

SnapEngage is a live chat solution that can be installed on any website and effortlessly be integrated into any CRM or Help Desk solution. The software enables Sales and Support teams to chat with website visitors while they are browsing and offer guidance in real-time without refreshing the browser. SnapEngage also includes a built in calling feature, which allows support agents and customers to exchange voice calls.

From: USA Web Visibility: 48.88%
Based on 13 Votes
Top SnapEngage Alternatives
  • LiveChat
  • JivoChat
  • Chatra
  • iAdvize
  • Rocketbots
  • Surbo
  • Rebot.me
  • uhChat
  • LiveHelpNow
  • Subiz
  • Chatkit
  • chatroll
  • REVE Chat
  • Live800
  • HelpCrunch
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Top SnapEngage Alternatives and Overview

1

LiveChat

LiveChat provides real-time chat analytics and software solutions for e-commerce sales and support agents.

By: LiveChat, Inc. From USA
Based on 90 Votes
2

JivoChat

Jivochat is a live chat solution that helps inquisitive website visitors clear their doubts by initiating a live chat with website operators.

By: JivoSite, Inc. From USA
Based on 9 Votes
3

Chatra

This intelligent live chat software offers free as well as paid plans covering almost all the standard features most live chat software has to offer.

By: Roger Wilco LLC
Based on 41 Votes
4

iAdvize

iAdvize is a multi-channel, real-time customer support solution that provides visitors with options like click-to-call and click-to-chat via a website or mobile application.

By: iAdvize SAS From France
Based on 5 Votes
5

Rocketbots

Rocketbots is a platform that allows users to interact with customers using different messaging platforms.

By: Rocketbots
Based on 2 Votes
6

Surbo

Surbo is a chatbot building platform that gives you the chatbot your business needs to keep your visitors engaged and drive more conversions.

By: Surbo
7

Rebot.me

This program is made to be accessible and powerful at the same time, and thus...

By: Rebot.me
Based on 1 Vote
8

uhChat

Users may integrate uhChat in their website to ramp up client engagement and drive revenue...

By: uhChat
Based on 1 Vote
9

LiveHelpNow

It allows you to know more about your customers, increase sales, integrate with third-party apps...

By: LiveHelpNow LLC. From USA
Based on 24 Votes
10

Subiz

Subiz operators can monitor visitor activity on the website and see which pages they are...

By: Subiz.com From Vietnam
Based on 10 Votes
11

Chatkit

It handles the complexities of the framework in the backend so that you can focus...

By: Pusher
Based on 1 Vote
12

chatroll

It designs a landing page for the webinars and workshops...

By: Chatwing
Based on 6 Votes
13

REVE Chat

The viewers can interact with the text-based AI-bot, voice-chat to the support team, set up...

By: Revechat
Based on 13 Votes
14

Live800

By: GoldArmor
Based on 11 Votes
15

HelpCrunch

By: HelpCrunch
Based on 15 Votes

SnapEngage Review and Overview

For any business to successfully grow and expand its footprint across the world its customer support system has to be built well. With each approaching day, customer support is gaining greater importance as most modern-day businesses focus not just on selling a product but rather on selling the experience. In order to hear what their users have to say to them, businesses and brands are present across various channels such as social media, e-mail support, toll-free numbers and more recently live-chat support. Live-chat support is a very personalized and convenient medium for solving customer queries.

Phone solutions for customer support

It has recorded faster resolution time compared to other mediums and also has found high acceptance among customers across various product categories. One of the leading service providers used to set up live chat support systems is Snap Engage.

It mainly offers chat support solutions across three domains and that are sales, customer service and healthcare. The sales solutions offered by Snap Engage has a proven track record of delivering a healthy chat-to-opportunity rate to one of its clients. The sales solutions through its custom-built workflows identify, pursues and converts more leads for better sales.

Features

Some of the unique features offered by the sales solutions are an omnichannel chat solution, unlimited proactive messaging, implementation and tuning services, and a dedicated chatbot for capturing leads. The customer support solution offered by Snap Engage has helped Hootsuite reduce its e-mail volume by a staggering 58%.

With the increasing importance of customer support, companies and businesses are looking beyond the complimentary chat add-on offered by many CRMs and the customer support solution can be a viable alternative for them.

Specialized solutions

Additionally, Snap Engage offers a solution for the niche domain of healthcare for patient management. The solution helps engage with patients in a friendly way thereby making the patient feel at ease. Moreover, the solution is the Health Insurance portability & accountability act (HIPAA) compliant and also complies with all the data privacy and security laws.

Snap Engage has served prominent names in the healthcare sector like Potomac Paediatrics and CHC Solutions, INC. Prices for the most basic pack start from $26 per month and go all the way up to $50 for the enterprise package.

Company Information

Company Name: SnapEngage, LLC

Company Address: 1919 14th St., Suite 803, Boulder, CO, USA

Founded in: 2008

Top Features

General feature
  • Chat via SMS
  • Data Security
  • Call from Agent
  • Experienced Chat Dashboard
  • Easy Installation
  • Advanced Interface
  • Easy Accessible Analytics
  • Look & Feel Customization
  • IOS APP
  • Android App
  • CRM Integration
  • Click To Chat
Product Feature
  • Customized Chat Window
  • File Exchange
  • Secure Data
  • Mobile Optimization
  • Hippa Compliance
  • Advanced Support Service
  • Post Chat Survey
  • Special Chat Portal
  • Proactive Invitation
  • Easy Performance
  • Agent Picture
  • Offline Form
  • Co- Browsing with Visitor
  • Real Time Monitoring
  • Easy Chat Transfer
  • Call Me Requests
  • Multiple Language Support
  • Knowledge Database
  • No Pop Up
  • Shortcut Messaging
  • Check Operating Hours