Top Subiz Alternatives and Overview

Subiz is a website-based customer chat solution that aims to make chats streamlined and engaging. It takes the form of a widget, which can be installed on any type of website to facilitate and manage text-based communications with the traffic arriving on the website.

It allows businesses to quickly answer the customer’s queries and ensure that there is no loss in business due to customer inaction. The messenger widget allows the business operators to communicate in real-time with the visitors, while it automates some responses to some common queries or while connecting with a human operator. This makes live messaging highly interactive and increases customer satisfaction.

How does it work?

Subiz uses a mixture of automated chatbot response and human-operator communications, depending on the context. When a customer first communicates in the widget, it sends a customizable automated greeting text in response.

It then collects information about the customer and creates a profile for further communications. Businesses can use Subiz to automatically connect the customer to an operator specialized in their sector of query and can enable the operators to respond easily.

For this, businesses can create a database of the most commonly made responses and edit it with interesting elements, to make the response quick and engaging. Further information can then be collected as feedback for improved communications.

Lead management and automation

The data and contact information that has been collected can be arranged in a database by Subiz, which can be used for a variety of purposes. It can be used as a contact list for digital marketing, or it can be used for targeting demographics.

Subiz allows efficient management of customer profiles and can also utilize the data to connect customers to familiar operators based on their feedback, making the process even more personalized in nature. Also, customer location, date and time data can be utilized in interesting and engaging applications and can be utilized for some additional user research.

Company Name: Subiz.com

Company Address: Floor 20th, Vinaconex 9 building, Pham Hung Street, Tu Liem, Hanoi, Vietnam

Founded in: 2013