SysAid ITSM
Provides IT service management, help desk, and ticketing software that integrates all important IT tools into one complete system. It features incident management, problem management, change management, service level management, self-service portal, knowledge management, remote control, network discovery, patch management, and more. It offers third-party integrations with Google Apps, Sage, QuickBooks, SAP, and Salesforce.
Top SysAid ITSM Alternatives
MIR
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Cherwell
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Samanage ITSM
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SymphonyAI Apex
Redefining enterprise service management, SymphonyAI Apex leverages generative AI to enhance ITSM/ESM capabilities, enabling service requests to be resolved up to 50% faster.
TeamDynamix IT Service Management
This ITSM software enhances IT service management through an ITIL-aligned, no-code automation platform.
AssetSonar
AssetSonar transforms physical asset management with an intuitive IT asset management solution that enhances efficiency and utilization.
HCL SX
It streamlines incident resolution, change management, and asset tracking while empowering users with self-service options...
Autotask
It features service desk, SLA management, customer notes and contracts, customizable dashboard, drag-and-drop dispatcher workshop...
Ivanti Neurons for ITSM
This flexible, no-code solution automates workflows, enhances service delivery through AI, and offers real-time visibility...
OnPage Incident Management System
Its secure platform enhances collaboration during urgent situations, ensuring that the right responders are notified...
Cherwell Service Management
Its no-code capabilities streamline workflows, while AI-driven tools improve user experiences...
ServiceFocus
It features customizable branding, flexible licensing, and robust integration options...
Service Manager
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Transposit
However, its cutting-edge technology and products will continue under Harness, a renowned leader in the...
Panopta
With a focus on 100% uptime and seamless user experiences, it integrates real-time monitoring, incident...
Top SysAid ITSM Features
- Generative AI integration
- Goal-directed intelligence
- Real-time contextual understanding
- No-code AI agent customization
- AI-powered conversational chatbot
- Multi-channel support availability
- Automated ticket categorization
- Efficient ticket routing system
- Comprehensive case summaries
- Sentiment analysis capabilities
- Workflow automation and orchestration
- Seamless employee onboarding processes
- Unified asset management
- Performance tracking insights
- Data-driven decision recommendations
- Quick setup and onboarding
- Tailored user experiences
- Continuous learning from interactions
- Enhanced agent productivity tools
- Scalable solutions for organizations
