Cherwell

Cherwell

By: Cherwell Software, LLC

Provides IT service management software that allows you to turbocharge your service desk. It features IT self-service portal, metadata architecture, ITSM dashboard and reporting, ITIL processes, service catalog, mobile ITSM, and more. It offers merge-able application (mApp) solutions which allow your partners and customers to quickly and easily merge new functionality to the platform.

From: USA Web Visibility: 42.63%
Top Cherwell Alternatives
  • ServiceNow
  • Jira Service Desk
  • Freshservice
  • Autotask
  • Apptio
  • EasyVista
  • LANDESK
  • ServiceDesk Plus
  • Agiloft
  • iSupport
  • UpGuard
  • InvGate
  • Kaseya VSA
  • Axios Systems
  • SolarWinds Web Help Desk
Show More Show Less

Top Cherwell Alternatives and Overview

1

ServiceNow

Provides IT service management software that allows you to centralize your IT processes and infrastructures into a single platform.

By: ServiceNow, Inc. From USA
Based on 26 Votes
2

Jira Service Desk

Provides IT help desk and ticketing software that allows you to automate, prioritize, and solve requests faster.

By: Atlassian Pty Ltd From Australia
Based on 24 Votes
3

Freshservice

Provides simple and efficient ITIL-aligned service desk software that allows you to improve efficiency and productivity of your IT agents.

By: Freshdesk Inc. From USA
Based on 36 Votes
4

Autotask

Provides a complete IT business management solution that allows you to optimize your IT service operation.

By: Autotask Corporation From USA
5

Apptio

Apptio is an IT budget management platform designed to help companies cut costs and save money on app development and operations.

By: Apptio
Based on 4 Votes
6

EasyVista

Provides IT service management software that allows you to deliver IT consumerization and give the best user experience.

By: Easyvista From USA
7

LANDESK

It features asset management, data analytics, security management, mobility management, secure mobile email, service management...

By: Landesk Software, Inc. From USA
8

ServiceDesk Plus

It features PO and contract management, CMDB, service catalog, IT project management, change management, reports...

By: Zoho Corp. From USA
Based on 15 Votes
9

Agiloft

It features change management, workflow management, contract management, asset management, customer service and support, and...

By: Agiloft Inc. From USA
Based on 28 Votes
10

iSupport

It features associated work items, opportunity management functionality, email processing, customizable status levels, rules engine...

By: Groupware Incorporated From USA
Based on 32 Votes
11

UpGuard

Through the cloud platform, companies can easily secure their high-risk operations, continuously revamp their digital...

By: UpGuard
Based on 10 Votes
12

InvGate

It features ticketing, analytics, workflows, knowledge base, SLA, approval management, time tracking, customer feedback, multi-department...

By: InvGate From Argentina
13

Kaseya VSA

It features patch management, discovery and audit, backup and recovery, remote management, analytics and reporting...

By: Kaseya Limited From USA
Based on 19 Votes
14

Axios Systems

It features IT service management, service catalog, end user self-service, IT asset management, multichannel support...

By: Axios Systems Plc. From UK
15

SolarWinds Web Help Desk

It features ticketing management, IT asset discovery, help desk, knowledge management, change management, change approval...

By: SolarWinds Worldwide, LLC. From USA
Based on 22 Votes

Cherwell Review and Overview

The IT industry is always in need of a fast, secure, and efficient workflow. The industry works on the IT service management (ITSM) that contains all the activities that are directed by policies, organized and structured, and are performed by the organization to design, plan and deliver services that are given to its customers. This ensures that the combination of people, processes, and technology are in place to deliver value.

What is Cherwell?

Cherwell is a service management system software that uses the cloud-based ITSM to help the IT teams in the company to implement and automate services. It helps in fast configuration and customization at a minimal cost. This, in turn, improves the efficiency and employee experience.

Services provided by Cherwell:

The IT service management of Cherwell helps in improving customer satisfaction through its visibility and reporting. It simplifies the administration process. It helps the organizations to develop their service environment with fast speed and fewer disruptions. It has a Portfolio and Project management service that enables you to improve your project results. It optimizes workforce productivity.

ISMS of Cherwell:

The Information Security management service of Cherwell deals with reducing the risk and streamlining the compliance. It does help in predicting perils. It has a unified framework that improves control and efficiency. It has an automated security lifecycle management that reduces the impact of incidents. You can import regulatory documents from sources like UCF, and map them to your security controls. You can automatically create and manage security events.

Cherwell Core:

Cherwell CORE is a platform that supports pre-built as well as custom-built applications that you require for the completion of your project. It works on no-code development and delivery concept that enables you to create and modify metadata using visual editors and omitting the coding expertise. It provides automated workflows.

Why go with Cherwell:

The configuration of Cherwell software is easy to configure and use. The maintenance is also cheap and easy. You can upgrade your Cherwell software without starting from scratch because of its pricing model and concurrent licensing. It does have an extended platform that helps you in building custom applications.

Company Information

Company Name: Cherwell Software, LLC

Company Address: 10125 Federal Drive, Suite 100, Colorado Springs, CO, USA

Founded in: 2004

Top Features

Service Management
  • ITIL-verified Processes
  • IT Service Desk
  • Automated Request Fulfillment
  • Reducing IT Costs
  • Increasing Customer Satisfaction
  • ITSM Dashboards & Reporting
  • Modern & Codeless Architecture
  • Services Integration & Management
  • Configuration Management Database
Asset Management
  • Comprehensive Hardware & Software
  • Managing License Compliance
  • Software Usage Analysis
  • ITAM Purchasing System
  • Microsoft SCCM Integration
  • Intuitive ITAM Reporting
  • Accurate Software Recognition
Others
  • Business Intelligence & Reporting
  • Digitizing Business Processes
  • Jira Integration
  • Active Directory
  • Enhanced Password Reset
  • Executive Dashboards
  • Candidate Tracker