TASKE Contact
Equipped with over 150 report types and customizable dashboards, TASKE Contact empowers contact center managers to enhance operational efficiency. Users can monitor real-time call volumes, agent activity, and customer interactions, while the contact flow visualizer helps track individual calls. This tool enables swift identification of issues and fosters exceptional customer service.
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Top TASKE Contact Features
- Customizable dashboards
- Real-time call monitoring
- Over 150 report types
- Historic interaction reporting
- Agent performance tracking
- Sentiment-based filtering
- Call flow visualizer
- Multi-channel performance insights
- Idle time tracking
- Abandoned call analysis
- Immediate operational adjustments
- Advanced cradle-to-grave search
- Lightning-speed team onboarding
- Service level management
- Enhanced customer retention strategies
- Interactive call volume insights
- Customized report generation
- Visual agent activity overview
- Comprehensive contact center analytics.
