Touchpoint CX
TouchpointCX transforms customer feedback into actionable insights, enhancing satisfaction and resolution. This platform organizes data seamlessly, featuring dashboards and interactive analytics tailored to individual business needs. With its robust case management and real-time tracking, organizations can identify trends and address issues proactively, ensuring superior customer experiences while safeguarding data with ISO 27001 certification.
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Top Touchpoint CX Features
- Real-time customer feedback tracking
- Interactive resolution system
- Tailored journey dashboards
- Embedded analytics insights
- Centralized feedback collection
- Automated closed-loop workflows
- ISO 27001 certified data security
- Customizable reporting options
- Unstructured comment analysis
- Immediate action notifications
- Multi-channel feedback integration
- Customer experience trend identification
- Employee empowerment tools
- Powerful analytics reporting function
- Scalable case management tool
- Quick identification of emerging issues
- Effort and experience tracking
- Voice of Customer initiative transformation
- Dedicated expert chat support
- Secure customer data storage
