Customer Monitor
Customer Monitor is a sophisticated customer experience management platform that streamlines feedback collection through regular short surveys. It identifies key themes impacting customer loyalty via an intuitive dashboard. With features like MARC for at-risk customer notifications, it empowers teams to address issues proactively, enhancing overall brand reputation and advocacy.
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Top Customer Monitor Features
- Fully-managed customer experience platform
- Intuitive interactive dashboard
- Dedicated customer experience experts
- Regular short surveys
- Comprehensive theme identification
- MARC feature for at-risk customers
- Time-tracking key metrics
- Multi-device accessibility
- Simple reporting interface
- Customizable question formats
- API for CRM integration
- Segment-specific survey results
- Ongoing improvement commitment
- ISO 27001 accredited security
- Holistic view of customer sentiment
- Voice of Customer program
- NPS Industry Benchmark Reports
- Easy-to-use navigation
- Track resolution processes
- Real-time feedback analysis
