AskNicely
An innovative solution for banking, AskNicely enables businesses to measure and enhance customer experiences through real-time feedback. Utilizing one-touch surveys based on the Net Promoter Score (NPS), it empowers teams at all levels to drive immediate action, while seamlessly integrating with essential tools for effortless data sharing and analysis.
Top AskNicely Alternatives
Touchpoint CX
TouchpointCX transforms customer feedback into actionable insights, enhancing satisfaction and resolution.
Customer Radar
This customer experience software enhances business growth by leveraging customer reviews to attract, convert, and retain clients.
GlobalWorkshop
Easily track and manage bespoke builds across automotive, aircraft, and marine projects with GlobalWorkshop.
Collect Loyalty
This customer experience software simplifies loyalty and referral program management across multiple channels.
Customer Monitor
Customer Monitor is a sophisticated customer experience management platform that streamlines feedback collection through regular short surveys.
Zykrr
Zykrr revolutionizes customer experience management with advanced analytics and real-time feedback solutions.
GetFeedback
By capturing rich feedback through email, SMS, and digital channels, it enables businesses to listen...
Auryc
Its real-time journey intelligence platform offers visual context across user interactions, enabling businesses to swiftly...
WovVXM
Utilizing diverse metrics like NPS and sentiment analysis, it helps organizations understand customer needs, improve...
Userpilot
It offers insights into user behavior, enables contextual onboarding, and captures sentiment via microsurveys...
trustMinder
The platform’s advanced sentiment analysis and predictive modeling transform complex feedback into actionable insights...
Sparkcentral
It implements the advanced automation technology to route specific customer issues to the right agents...
Appzi
The platform enables the creation of attractive surveys in minutes, allowing for insightful data collection...
SmileBack
By leveraging CSAT and NPS metrics, businesses can promptly identify service gaps and enhance operational...
AskNicely Review and Overview
Collecting inputs from the customers is a requirement for every organization to run the business smoothly. AskNicely has perfected its system to obtain information from customers. It is mandatory to take care of the customers and get to know their requirements and what they expect from the organization. AskNicely can achieve all of this with its feedback system. The user will better understand the actions required for the betterment of the business. It not only helps the organization, but consumers also benefit from the process. The customers get a more satisfying and reliable service because of their inputs.
Getting a response
Most customers don't bother to fill the feedback because they are so monotonous and dull. If the process is not appealing, it reduces the chances of getting valuable information from them. AskNicely uses NPS( Net Promoter Score) to acquire inputs from the customers. It gives impressive results which are far better than any of the competition. AskNicely helps the user to filter relevant information from the feedback and use it for their interest. It serves to obtain testimonies that can be helpful to the organization for gaining trust.
Human experience
It is the primary concern to make sure that the customers feel comfortable and connected with the establishment. It develops a good relationship between them. AskNicely has a different approach for engaging with customers. It interacts with them on a personal level which makes them feel special. AskNicely starts the process by having a conversation with the consumers. It is equivalent to talking to a real person. It helps the organization to get more specific answers and avoid uncertainty. AskNicely can keep the conversation going by asking appropriate questions until it's completion.
Take shots in real-time
AskNicely has options to provide specific access to the employees. It ensures that only useful information is available to them. The employees can work on improvement from the feedback received. They can address every issue individually and assist consumers. AskNicely allows users to access the data from anywhere.
