Track-It ITSM
Provides IT help desk and asset management software with reliable, affordable, and easy-to-use platform. It features knowledge management, scheduled reports, dashboards a... Provides IT help desk and asset management software with reliable, affordable, and easy-to-use platform. It features knowledge management, scheduled reports, dashboards and analytics, mobile help desk, software licensing management, self-service portal, change management, facilities management, HR management, and more. It offers various optional add-ons, including physical inventory barcode, remote control, and user satisfaction survey.
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Company Information
- Company: BMC Software, Inc.
- Country: United States
Top Track-It ITSM Features
- Automated ticket creation
- Integrated asset management
- Knowledge base for solutions
- Self-service portal access
- Automated ticket routing
- Prioritization of help desk tasks
- Network device scanning
- Remote management capabilities
- Patch management functionality
- Software deployment tools
- Mobile device management
- Compliance management features
- Easy installation and configuration
- User-friendly interface
- Robust customer support
- Detailed metrics tracking
- Streamlined change management
- Purchase management system
- Intuitive help desk logging
- Cost-effective pricing model
