VICIdial
VICIdial stands out as a leading open-source contact center solution, implemented in over 14,000 installations across more than 100 countries. It enables agents to seamle... VICIdial stands out as a leading open-source contact center solution, implemented in over 14,000 installations across more than 100 countries. It enables agents to seamlessly manage inbound and outbound calls, emails, and website chats through a unified interface. With customizable features and robust reporting capabilities, VICIdial enhances communication efficiency for diverse organizations worldwide.
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VICIdial Review and Overview
ViCdial is a highly used, open-source contact center software that offers communication throng to every type of business organization. It includes various other features such as recording, lead previewing before calling, listening.
Perfect for all size of business organizations
ViCdial enables the sending of dropped calls to voice e-mail boxes and available agents, hold time estimation for inbound callers, multi-lingual support, etc. It offers seamless service san support through online or e-mail. Thousands of organizations, SMBS (small and medium businesses) all over the globe, use this widely-used popular contact center software. You can use this solution from social clubs to state banks.
Queue Prioritization and Skill-based routing
Send calls to the agents, who can handle them in a better way and make sure for it, with the queue prioritization and skill-based routing feature. ViCdial also enables agents to switch among handling the inbound and outbound calls when required.
Screen Agent
The contact agent feature, along with the unified screen agent, helps you in handling outbound and outbound phone calls, web chat sessions, and inbound calls without opening and changing multiple views and screens. It is an award-winning solution from technical publications and a group of experts that includes ITexpo, Sourceforge, etc.
Web-Phone feature
The webphone feature of VIcdial has embedded web-phone capabilities, which does not demand sophisticated configuration agents for performing operations. It is an utterly operational solution.
Personalized solution
You can personalize and make modifications so that they can fit best according to the requirements and workflows. It is an open-source solution; you can see the system how it works at the code-level.
Enjoy regular updates without any additional charges
Get the latest updated features and enjoy new things every time with VICdial. New features become automatically available to VIcdial users and clients. No need to pay extra cost for updating VICdial, you can update it whenever you want.
Company Information
- Company: Vicidial Group
- Country: United States
Top VICIdial Features
- Open-source contact center solution
- Supports blended inbound/outbound calls
- Multi-language agent interface
- Skills-based routing capabilities
- Queue prioritization for efficiency
- Handles inbound emails
- Integrates customer website chat
- No per-user license fees
- Thousands of installations worldwide
- Dedicated server hosting options
- Private hosted clusters
- Multiple internet backbone connections
- Redundant power solutions
- Extensive reporting options available
- Customizable translations
- Predictive and manual dialing
- Suitable for small to large call centers
- Award-winning software recognition
- Expert management services offered
- Comprehensive feature set with 2000+ options
