CX
The 3CX Web Client is a browser-based communication tool designed for seamless interaction among colleagues, partners, and customers. Users can manage calls, check colleague availability, hold video conferences, and connect through various channels including voice, live chat, WhatsApp, Facebook, and SMS/MMS, all from a single interface.
Top CX Alternatives
Nextiva Call Center
Nextiva Call Center empowers businesses with immediate reporting and real-time performance insights on call queues and agents.
Twilio Flex
Twilio Flex is a versatile cloud contact center platform that transforms customer interactions by enabling sales and service teams to offer tailored, data-driven experiences.
VICIdial
VICIdial stands out as a leading open-source contact center solution, implemented in over 14,000 installations across more than 100 countries.
RingCentral Contact Center
The RingCentral Contact Center enables businesses to create a limitless customer service environment.
inContact Call Center Software
This leading call center software revolutionizes customer service with its AI-driven platform, enhancing workflows, agent performance, and knowledge management.
DialMyCalls
Users can access the platform via mobile apps, ensuring communication remains uninterrupted...
Zingtree
It guides agents through complex processes, ensuring accurate customer information retrieval and management...
Five Call Center Software
By enhancing agent efficiency and enabling seamless communication, it fosters stronger relationships and drives measurable...
Call Center Software
With features like predictive dialing, integrated CRM, and customizable SMS templates, it enables smarter campaign...
1Call
Their client-centric approach ensures seamless installations and ongoing support, empowering businesses, care homes, and educational...
Avaya Aura
It simplifies the transition from outdated, siloed systems while embracing session-based technologies...
DialedIn by ChaseData
Tailored solutions cater to industry-specific needs, empowering agents with real-time analytics and seamless integrations...
CallHippo
With features like skill-based routing, real-time monitoring, and automated dialing, it maximizes productivity and ensures...
SimpleACD
With SimpleACD, teams can set up instantly, access real-time metrics on call performance, and review...
Top CX Features
- Browser-based communication platform
- Integrated video conferencing
- Instant messaging with colleagues
- Live chat with website visitors
- WhatsApp integration
- Facebook messaging support
- SMS and MMS capabilities
- Click2Call browser extensions
- Automatic status updates
- Customizable caller ID exceptions
- Quick response chat templates
- Multi-language chat support
- Status visibility for colleagues
- Office hours status management
- Conference scheduling feature
- User-friendly interface
- Two-factor authentication support
- Free trial availability
- Comprehensive call management tools
- Centralized collaboration hub
