XSELL
AI-powered XSELL delivers real-time agent coaching that mimics top performers' strategies, enhancing individual and overall call center performance. By automating repetitive tasks and offering targeted insights, it empowers agents to handle complex customer interactions confidently, ultimately improving satisfaction and business outcomes while optimizing operational efficiency and reducing costs.
Top XSELL Alternatives
AI Mediated Conversations (AI-MC)
AI Mediated Conversations (AI-MC) revolutionizes call center dynamics by leveraging advanced AI to interpret emotions, behaviors, and intent.
Zappix Digital Patient Engagement
An AI-Powered Digital Patient Engagement Platform enhances the patient journey by automating reminders, enabling easy appointment rescheduling, and facilitating proactive outreach.
Dinomi
A powerful predictive dialer, Dinomi enhances high-volume outbound campaigns while managing incoming calls with operator transfer capabilities.
Arbeit Click
Arbeit Click offers a TCPA compliant dialing solution that enhances agent productivity by eliminating the infamous three-second pause.
Contact Cubed
Unlock hidden insights within call recordings using a cutting-edge AI-driven speech analytics platform.
Perfect Pitch
Call center agents can achieve unprecedented excellence with Perfect Pitch’s patented Soundboard technology, ensuring flawless conversations.
Automatic Call Distributor
With personalized call treatment, IVR functionalities, and real-time monitoring, it optimizes customer interactions while minimizing...
CallAI
Utilizing natural language processing, machine learning, and speech recognition, it analyzes call data to provide...
Parlance Operator Assistant
Users can access valuable resources, including articles, white papers, and webinars, to stay informed on...
Castel Cloud
This innovative platform consolidates inbound and outbound processes into a single portal, enhancing agent productivity...
Cloud Contact Center
Its unique architecture ensures data security and scalability, enabling teams to transition effortlessly between on-premise...
Castel Contact Center
With innovative technology, agents can enhance productivity and customer satisfaction while ensuring compliance with industry...
SmartSpeech
By offering tailored solutions and expert insights, it empowers businesses to enhance communication strategies and...
CenterMaster
It allows organizations to effortlessly route inbound calls to skilled agents globally, ensuring optimal customer...
PRO T S
Designed for scalability, it enhances phone room efficiency, reduces operational costs, and ensures TCPA compliance...
Top XSELL Features
- AI-driven real-time coaching
- Agentic Voice automation
- Bespoke AI tools
- Post-call analytics tools
- eXpert Language ModelTM
- Continuous model training
- High-volume processing capability
- Streamlined 90-day implementation
- Increased agent confidence
- Enhanced NPS by 21%
- Reduces training time
- Cuts average handle time
- Improved customer engagement
- Targeted coaching insights
- Cost-effective solutions
- Ongoing customer support
- Quarterly feature updates
- Personalized service enhancement
- Supervisor experience tools
- Proven business outcomes
