ZIWO
This cloud contact center software revolutionizes customer interactions in the Middle East by seamlessly integrating voice and WhatsApp communications into a single interface. With advanced AI capabilities, ready-to-use workflows, and multilingual support, it enhances productivity and service quality, empowering businesses to engage with customers effortlessly across various channels.
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Top ZIWO Features
- Cloud-based deployment in minutes
- Omnichannel communication management
- Seamless CRM integration
- AI-driven call management
- Conversation intelligence analytics
- Smart call tagging feature
- Real-time sentiment analysis
- Multilingual support for global interactions
- Automated workflows for efficiency
- WhatsApp Business integration
- Call recording pause/resume feature
- Outbound IVR capabilities
- Comprehensive customer insights
- Local telecom partnerships
- High-quality voice services
- 500+ available APIs
- Enhanced customer experience tools
- Customizable agent dashboards
- Easy phone number acquisition
- Scalable for various business sizes
