Top Super Receptionist Alternatives and Overview

Customer support has always been considered necessary by various organizations. However, in recent times there has been an increased focus on the way it is delivered. Today, we live in a highly connected world. Customers are quick to raise their issues with the organization and make sure that their voices are heard. On the flip side, they also talk about the positive experiences they’ve had with the organization.

However, the negative voices always get amplified and subside the impact of positive experiences. Therefore, organizations and brands consider customer support to be extremely crucial for their sales and therefore focus on getting it right. While the larger organizations hire specific agencies to look after their customer support processes, the smaller ones cannot.

Why should you use Super Receptionist?

The small and mid-level organizations do not have the budget nor the requirement for hiring such special agencies, and hence they look for more affordable alternatives. The idea of delivering a uniform and integrated customer service experience resonates with most organizations leading them to use tools like Super Receptionist. Super Receptionist is a cloud-based virtual assistant that comes with plug and play functionality.

The tool comes packed with features such as Click-to-call, automated call recording, flexible CRM integration, and real-time analytics. The Click-to-call feature makes it extremely convenient for users to get on-call with prospective clients and pitch them new products and services. Additionally, it also facilitates communication with existing clients and helps the user in resolving their queries.

The various features on offer

Moreover, the automated call recording features enable the user to identify the pain points in the communication with the customers and improve on them. The use of a tool like Super Receptionist enables users to deploy a unified management approach wherein the managers are kept in the loop at every step of the customer support process, thereby helping them to hone the existing processes for much smoother customer experience.

Apart from these, Super Receptionist also provides features such as multi-level IVR and multi-agent access. The multi-level IVR enables users to deliver high-level support to customers and ensure faster resolution of their queries and complaints.

Integrations and customer success

Apart from these, the tool offers integration options with a host of CRM tools such as ZOHO, Nimble, and Zendesk. Using the tool, users across the world have customized their call flow and ensured seamless integration of their tools, customer support processes with their CRM tools. The tool is offered with a free 7-day trial to first-time users.

Company Name: Knowlarity Communications

Founded in: 2009