3CLogic
3CLogic provides call center and contact center software with inbound, outbound, and blended solutions. It features skill-based routing, click to call, dynamic scripting, call recording and playback, multichannel communication, performance management and reporting, configuration management, real-time dashboard, integration, and more. It offers third-party integrations, including standard CRM, workforce management, ticketing software, and vertical specific integration.
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Top 3CLogic Features
- AI-powered customer engagement
- Intelligent request resolution
- Personalized customer experiences
- Real-time operational insights
- ServiceNow integration capabilities
- Advanced automation tools
- Humanized HR helpdesk
- Cloud-based contact center
- On-premise IVR support
- SOC2 and ISO certified
- Enhanced CRM compatibility
- Global team empowerment
- Streamlined business processes
- Flexible deployment options
- Purpose-built contact center solutions
- Data privacy assurance
- Third-party security audits
- User-friendly interface
- Comprehensive industry support
- Digital transformation facilitation.
