Snapforce Call Center Software
Designed for call centers and inside sales teams, this call center software integrates calling directly within the CRM, enabling sales reps to call from any page in their browser. Enhanced with webRTC technology, it eliminates softphones and streamlines workflows, allowing seamless management of leads and sales processes through both list and pipeline views. Call recording features provide immediate access to conversations for review, while built-in sales automation keeps teams focused on advancing through the sales cycle. With real-time analytics and two-way email sync, it simplifies communication and enhances accountability across distributed sales teams.
Top Snapforce Call Center Software Alternatives
eXsight Omnis Contact Center
eXsight Omnis Contact Center transforms customer engagement with its real-time omnichannel capabilities.
Call Center Studio
This AI-driven contact center software transforms customer experiences by automating communications and flows, allowing agents to concentrate on complex inquiries.
Cloud Predictive Dialer
The Cloud Predictive Dialer revolutionizes call center efficiency by using advanced algorithms to connect agents only with live prospects, enhancing contact rates by up to 300%.
Contivio Contact Center
This call center software seamlessly integrates blended voice, live chat, SMS, and email channels, empowering teams to manage customer interactions effectively.
ContactNow
ContactNow revolutionizes customer experience by integrating business communications and interaction data into a single, AI-enhanced platform.
TCN
At TCN's C3 2025 Conference, attendees will gain exclusive insights from industry experts while exploring transformative contact center solutions.
Vodia PBX
Managed voice for you small to enterprise business as well as your residential customers...
3CLogic
It features skill-based routing, click to call, dynamic scripting, call recording and playback, multichannel communication...
Monet Live WFO
With rapid cloud deployment, it simplifies forecasting and scheduling, enhancing operational efficiency...
DCDial
With an intuitive interface, businesses can effortlessly create and implement advanced strategies, automating processes like...
Call Center
It allows supervisors to view queue activity, manage agent states, transfer or reorder calls, and...
Clarity Connect
It offers multi-channel support, including web chat and intelligent routing, enhancing employee communication and support...
SpitFire
It intelligently adjusts dial rates based on call volume and agent availability, ensuring efficient connections...
Connect
Featuring WhatsApp and CRM integrations, it supports voice calls, texts, and video conferencing...
Top Snapforce Call Center Software Features
- WebRTC-based calling
- Browser-based call functionality
- Pipeline view integration
- Real-time lead updates
- Call recording availability
- Per-call recording control
- Simplified call workflow
- Cost-saving operations
- No softphone requirement
- Multi-office data segmentation
- Two-way email synchronization
- Activity-based selling management
- Built-in sales automation tools
- Real-time sales dashboards
- Lead management from pipeline
- Easy call switching
- Timeline call access
- Sales accountability tracking
- User-friendly interface
- Marketing automation integration
