Clarity Connect
Clarity Connect optimizes geo-distributed contact centers by utilizing existing Skype for Business infrastructure, eliminating the need for costly hardware. It offers mul... Clarity Connect optimizes geo-distributed contact centers by utilizing existing Skype for Business infrastructure, eliminating the need for costly hardware. It offers multi-channel support, including web chat and intelligent routing, enhancing employee communication and support workflows. This cloud-managed solution ensures efficient resource allocation, allowing seamless connectivity and collaboration across teams.
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Clarity Connect Review and Overview
Clarity Connect is a superior cloud-based contact solution which is developed for Skype for business and enables the users to work efficiently with office 365. Clarity Connect being native to Skype maintains it for a business’s excellent voice quality and reliability. The software provides easy-to-use tools and training for self-installation and management. Business organizations can reduce the cost of telephony infrastructure by moving their contact center to Skype for business platform.
Why is Clarity Connect superior?
To identify the caller, and to determine their needs, Clarity Connect provides a web-based visual call-flow editor and IVR tools which enables the users to quickly get their customers routed to the best available experts in their organization. Clarity connects also enables the users to process voice calls and chat sessions by providing tools to create powerful and intelligent, customer-experience flows. IVR tools enable the users with custom arrangements for the call- and chat-flow and also manage IM/audio through a single call flow.
With an automated call distributor (ACD) function, the users can connect the callers with the right agents for the first time very quickly. With Clarity Connect, it is very easy to set up a recording, routing, call queues. The call recording feature is very helpful to monitor and measure the quality of the call. Internal communications across the organization can be easily powered with the help of Intelligent Routing capability provided by Clarity Connect.
Customers want to reach out to the companies effectively and conveniently. Clarity Connect works with Web Gateway to power intelligent conversations from any web browser which are delivered into Skype for business. Clarity Connect enables the users to access the external data through HTTPS GET requests or SQL queries, which help them to build and create a URL for other third-party web-based applications.
Conclusion
Clarity Connect works very well for multi-projects helpdesk support. It is easy to set up and understand clarity connect. The dashboard contains all the necessary metrics which are needed regularly. It is used by various business organizations including healthcare, financial, education, and retail. At Clarity Connect users can experience something different; it fits to all the requirements of users.
Company Information
- Company: Perficient
- Country: United States
Top Clarity Connect Features
- Geo-distributed contact center support
- Click-to-chat functionality
- Skype for Business integration
- Intuitive call workflows
- Multi-channel help desk
- Intelligent routing tools
- Web-based chat routing
- Comprehensive reporting and analytics
- Cloud-managed deployment
- No additional software clients
- Instant messaging support
- Quick IVR setup
- Configurable web chat options
- Unified communications access
- Voice quality retention
- Cost-effective scalability
- Employee resource connection
- Seamless customer care options
- Simplified operational management
- Efficient internal communications
