eXsight Omnis Contact Center
eXsight Omnis Contact Center transforms customer engagement with its real-time omnichannel capabilities. This innovative solution seamlessly integrates voice, SMS, email, chat, and more into a unified platform. Agents efficiently manage interactions across channels, leveraging intelligent queuing and customizable dashboards to enhance performance and provide exceptional customer service.
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Top eXsight Omnis Contact Center Features
- Real-time performance monitoring
- Unified omnichannel management
- Intelligent queuing across channels
- Customizable agent interface
- Multi-status agent management
- Automated workflow triggers
- Custom dashboard creation
- Data analysis and reporting tools
- Seamless integration of custom channels
- Flexible deployment options
- GDPR compliance assurance
- VoIP and carrier flexibility
- IVR project design with drag & drop
- Enhanced agent collaboration tools
- Disaster recovery configuration options
- Multi-channel customer interaction tracking
- Dynamic adjustments for urgent needs
- Licensing discounts for secondary servers
- Maximized agent talk time methods.
