Active Servicedesk
Active Servicedesk streamlines ITIL-aligned service management across diverse departments, enhancing service delivery with an intuitive interface. Its automated asset man... Active Servicedesk streamlines ITIL-aligned service management across diverse departments, enhancing service delivery with an intuitive interface. Its automated asset management, custom workflows, and multi-channel support empower users to efficiently log and track requests. With powerful reporting tools, organizations can optimize resource utilization and respond proactively to SLAs, ensuring continuous improvement.
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Company Information
- Company: Latitude Software
- Country: South Africa
Top Active Servicedesk Features
- Intelligent ITIL service alignment
- Simplified user interface
- Automated asset management
- Pre-configured installation benefits
- Multi-channel call logging
- Customizable workflows
- Real-time trend analysis
- Incident and problem management
- User-friendly for all staff
- Android field service app
- Customizable user portal
- Automated call categorization
- Dynamic call assignment rules
- Proactive SLA management
- Scheduled recurring tasks
- Built-in and custom reporting
- Knowledge base access
- Email and SMS notifications
- Time and travel tracking
- Personnel details management
