Call Center
The Call Center Supervisor is a web-based application designed for management teams to monitor and enhance call center operations. It allows supervisors to view queue activity, manage agent states, transfer or reorder calls, and engage in silent monitoring or barge-in features, ensuring effective real-time oversight of agents and queues.
Top Call Center Alternatives
SpitFire
The SpitFire Enterprise Predictive Dialer streamlines blended inbound and outbound call center operations with six versatile dialer modes.
Monet Live WFO
Monet Live WFO empowers small to mid-sized contact centers with streamlined workforce management solutions.
Fenero
Vodia PBX
Vodia PBX is your one-stop-shop PBX phone system, You can run Vodia voice in the cloud or on the premises.
CallFire Cloud Call Center
The CallFire Cloud Call Center offers a flexible, web-based solution for managing outbound call operations, suitable for telemarketing, debt collection, and market research.
ContactNow
ContactNow revolutionizes customer experience by integrating business communications and interaction data into a single, AI-enhanced platform.
Sales Sling
With intuitive call center software, every call is recorded and easily searchable, enhancing coaching and...
Cloud Predictive Dialer
Its robust features include seamless CRM integration, compliance tools, and intelligent call routing, ensuring agents...
Parrot Cloud Call Center
With features like predictive dialing, advanced reporting, and intuitive coaching capabilities, businesses can enhance efficiency...
eXsight Omnis Contact Center
This innovative solution seamlessly integrates voice, SMS, email, chat, and more into a unified platform...
Snapforce Call Center Software
Enhanced with webRTC technology, it eliminates softphones and streamlines workflows, allowing seamless management of leads...
Amazon Connect
Its powerful analytics and real-time insights empower agents and supervisors to enhance performance...
Call Center Studio
It features advanced analytics, real-time performance monitoring, and robust security measures, ensuring sensitive data protection...
Inbound Call Center
Its unique supervisory features allow monitoring, whispering, and barging in on calls...
