Exelysis Contact Center
Exelysis Contact Center offers a modern telecom framework designed for seamless communication management. With advanced call routing, intelligent distribution, and dynamic queueing, it optimizes agent utilization and enhances customer experience. Integrated solutions, including a softphone and a robust call recording platform, ensure security and flexibility, tailoring services for diverse industries.
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Top Exelysis Contact Center Features
- Advanced call tagging system
- Intelligent call distribution
- Dynamic call queueing
- Multi-channel support
- Seamless soft phone integration
- Encrypted call recording
- Real-time agent monitoring
- Comprehensive reporting tools
- Flexible group-based routing
- Predictive dialing capabilities
- Integration with third-party systems
- Omnichannel customer care
- Customizable API for integration
- 24/7 responsive support
- Human-like AI communication
- Advanced NLU capabilities
- Cloud archiving for recordings
- User-friendly interface
- Adaptable for hospitality industry
- Cost-effective solution for enterprises.
