QueueMetrics
QueueMetrics is a powerful call-center monitoring tool that enhances agent productivity by tracking performance metrics such as payroll, sales targets, and call statistic... QueueMetrics is a powerful call-center monitoring tool that enhances agent productivity by tracking performance metrics such as payroll, sales targets, and call statistics. With customizable wallboards and a dedicated agent interface, it seamlessly integrates with popular CRMs, offering real-time process management and a range of advanced monitoring features.
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Company Information
- Company: Loway
- Country: Switzerland
Top QueueMetrics Features
- Agent productivity tracking
- Real-time process monitoring
- Customizable wallboards
- Comprehensive reporting tools
- Integrates with modern CRMs
- WebRTC softphone included
- Quality tracking capabilities
- Live alarms for agents
- Whisper mode functionality
- Spy mode for supervision
- Barge monitoring option
- Inbound and outbound campaign stats
- Detailed conversion rate analysis
- Payroll management features
- Over 200 performance metrics
- Simplified agent interface
- Dedicated alarm options
- Regular updates with new metrics
- On-premise and cloud options
- Trusted by global companies.
