CCT ContactPro
CCT ContactPro® offers a unified desktop solution designed for omni-channel interactions, enhancing agent efficiency and automation. By integrating voice, chat, and CRM systems, it facilitates seamless customer engagement across preferred channels. With real-time analytics and customizable workflows, it empowers agents to deliver exceptional customer experiences while reducing operational costs.
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Top CCT ContactPro Features
- Unified Omni-Channel Desktop
- Customer Service Automation
- Improved Agent Efficiency
- Flexible and Adaptable Interface
- Integration with Popular CRMs
- Real-time Reporting Analytics
- Customizable Dashboards
- AI-Driven Email Management
- Blended Inbound and Outbound Support
- Multi-Channel Messaging Integration
- Configurable Workflow Optimization
- Graphical Customer Journey Mapping
- Co-Browsing Assistance Feature
- Historical Reporting Capabilities
- Automated Self-Service Systems
- Enhanced Customer Satisfaction Focus
- Voice Integration with Major Platforms
- Automated Callback Management
- Comprehensive Agent Desktop Statistics.
