Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) empowers contact centers to provide tailored customer experiences, supporting up to 36,000 agents. Its robust fault tolerance guarantees continuous operations, while in-depth reporting tools deliver actionable insights, enabling managers to fine-tune processes and enhance overall performance for improved customer satisfaction and operational efficiency.
Top Cisco Unified Contact Center Alternatives
Cisco Finesse
Cisco Finesse transforms customer service operations with its next-generation agent and supervisor desktop.
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Oracle Siebel Contact Center
Siebel Contact Center transforms traditional call centers into vital components of sales, marketing, and service strategies.
IP Contact Center (IPCC)
The IP Contact Center (IPCC) enhances customer interactions through a robust inbound solution featuring VoIP, intelligent IVR, and managed services.
Car Wars
Car Wars revolutionizes call management by integrating real-time performance analytics and CRM data, empowering Sales and Service agents to access caller history and relevant information seamlessly.
Virtual Contact Center (VCC)
The Virtual Contact Center (VCC) transforms customer engagement through a robust cloud platform that integrates AI-driven tools, ensuring seamless interactions across over 30 digital channels.
AireContact
It allows businesses to provide consistent, high-quality support across all platforms, ensuring customers can connect...
Contact Center Hub
It enhances customer engagement through integrated voice and SMS communications, customizable features, and seamless access...
Contact Canvas
Utilizing the DaVinci Toolkit, it offers a flexible platform that adapts to unique customer needs...
Vonage Contact Center
With seamless Salesforce integration, it empowers organizations to leverage customer data for personalized interactions...
replicant
With 24/7 availability, it eliminates hold times and allows businesses to scale support effortlessly...
Vonage Business Communications
It features over 40 essential tools, including mobility solutions, conferencing capabilities, and seamless integrations with...
UJET
With features like intelligent virtual agents, real-time agent assistance, and advanced workforce management, it empowers...
Avaya Experience Platform
It empowers agents with real-time data and AI-driven insights, enhancing personalization and efficiency...
Contact Center Compliance
With real-time monitoring for reassigned phone numbers and litigation risks, it enhances call reliability while...
