Car Wars
Car Wars revolutionizes call management by integrating real-time performance analytics and CRM data, empowering Sales and Service agents to access caller history and relevant information seamlessly. With live call coaching and streamlined workflows, managers can enhance agent performance, ensuring every customer interaction is efficient and impactful, ultimately fostering stronger relationships.
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Car Wars Review and Overview
Cari – the AI-powered conversation bot analyses hundreds of data points and identifies gaps in your performance over the phone.
Efficient artificial intelligence
It provides 24x7 assistance as it is seamlessly inclusive into your phone with other Car Wars tools. Offering a suite of AI features, it drives your dealership forward and generates hot opportunities and results with actionable insights. The sentiment detection feature identifies dissatisfied callers and creates alerts as well as displays caller's information with its history and CRM integrations through live pop-ups. Being powered by IBM Watson, it automatically transcribes the call details and analyses the facial expressions to improve your tone.
Engage customers efficiently
With AI, it efficiently predicts your caller's needs and helps in preparing your agents for handling every call efficiently. Its intelligent routing system routes the conversation by analyzing the previous discussion and directing it to the most qualified agent based on their performance matrix. By analyzing the data, its proprietary algorithm blocks spam and fraudulent calls before it hits the agent's phone. It provides instant feedback from the customers and helps you improve your CSI scores. You can track, record, and review all the calls that your service department receives to gain prominent insights and improve customer satisfaction.
Get more meetings
Car Wars helps the service department provide optimal customer service experience and book more repair orders. It uses competition and accountability matrix alongwith live call data to offer suggestions that will improve staff performance. As the call rings, it presents your agents with relevant customer information, direct links to CRM records, and easy to read conversation history. Its DMS data dip provides the caller's name and next service appointment or open RO status. Generating reports to highlight staff performance, and improvable areas is an inbuilt feature. It also creates alerts for every appointment opportunity missed to help you perform better.
