Virtual Contact Center (VCC)
The Virtual Contact Center (VCC) transforms customer engagement through a robust cloud platform that integrates AI-driven tools, ensuring seamless interactions across over 30 digital channels. By empowering agents with real-time insights and self-service capabilities, VCC enhances productivity and delivers personalized experiences, enabling customers to resolve issues efficiently, anytime and anywhere.
Top Virtual Contact Center (VCC) Alternatives
IP Contact Center (IPCC)
The IP Contact Center (IPCC) enhances customer interactions through a robust inbound solution featuring VoIP, intelligent IVR, and managed services.
Contact Center Hub
Verizon's Contact Center Hub is a cloud-based solution designed specifically for small and medium businesses, offering a straightforward setup for building efficient contact centers.
i
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Vonage Contact Center
Cloud contact center software enhances business communications both internally and externally.
Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) empowers contact centers to provide tailored customer experiences, supporting up to 36,000 agents.
Vonage Business Communications
Vonage Business Communications offers a robust call center software designed to enhance organizational efficiency.
Cisco Finesse
Featuring a user-centric design, it fosters collaboration among customer service teams...
Avaya Experience Platform
It empowers agents with real-time data and AI-driven insights, enhancing personalization and efficiency...
Oracle Siebel Contact Center
It empowers agents to manage service, support, and sales interactions effortlessly across multiple communication channels...
Dialpad Ai Contact Center
With features like live coaching, sentiment analysis, and knowledge access, it empowers agents to deliver...
Car Wars
With live call coaching and streamlined workflows, managers can enhance agent performance, ensuring every customer...
Medallia Agent Connect
By providing real-time feedback, personalized coaching, and automated recovery workflows, it empowers agents to improve...
AireContact
It allows businesses to provide consistent, high-quality support across all platforms, ensuring customers can connect...
COTOHA Call Center
Designed for convenience, it enables seamless communication anytime, anywhere...
Contact Canvas
Utilizing the DaVinci Toolkit, it offers a flexible platform that adapts to unique customer needs...
Top Virtual Contact Center (VCC) Features
- AI-powered self-service chatbots
- Seamless omnichannel integration
- Proactive customer journey orchestration
- 30+ digital communication channels
- Personalized agent assistance tools
- Real-time sentiment monitoring
- Global reach with flexible connectivity
- Automated call distribution optimization
- Workforce engagement and coaching tools
- Holistic customer experience analytics
- Fraud protection and inbound security
- Voice and screen recording capabilities
- Cloud-based queue management
- Instant playback of recorded interactions
- Machine learning for workforce productivity
- Personalized quality management features
- Flexible agent deployment options
- Automated outbound dialing modes
- Digital-first customer interactions
- Efficient operational management solutions
Top Virtual Contact Center (VCC) Alternatives
- IP Contact Center (IPCC)
- Contact Center Hub
- i
- Vonage Contact Center
- Cisco Unified Contact Center
- Vonage Business Communications
- Cisco Finesse
- Avaya Experience Platform
- Oracle Siebel Contact Center
- Dialpad Ai Contact Center
- Car Wars
- Medallia Agent Connect
- AireContact
- COTOHA Call Center
- Contact Canvas
