Contact Center Hub
Verizon's Contact Center Hub is a cloud-based solution designed specifically for small and medium businesses, offering a straightforward setup for building efficient contact centers. It enhances customer engagement through integrated voice and SMS communications, customizable features, and seamless access to over 60 leading business applications, all while supporting both stationary and mobile agents.
Top Contact Center Hub Alternatives
Virtual Contact Center (VCC)
The Virtual Contact Center (VCC) transforms customer engagement through a robust cloud platform that integrates AI-driven tools, ensuring seamless interactions across over 30 digital channels.
Vonage Contact Center
Cloud contact center software enhances business communications both internally and externally.
IP Contact Center (IPCC)
The IP Contact Center (IPCC) enhances customer interactions through a robust inbound solution featuring VoIP, intelligent IVR, and managed services.
Vonage Business Communications
Vonage Business Communications offers a robust call center software designed to enhance organizational efficiency.
i
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Avaya Experience Platform
The Avaya Experience Platform revolutionizes call center operations by seamlessly integrating voice, chat, and messaging into a unified system.
Cisco Unified Contact Center
Its robust fault tolerance guarantees continuous operations, while in-depth reporting tools deliver actionable insights, enabling...
Dialpad Ai Contact Center
With features like live coaching, sentiment analysis, and knowledge access, it empowers agents to deliver...
Cisco Finesse
Featuring a user-centric design, it fosters collaboration among customer service teams...
Medallia Agent Connect
By providing real-time feedback, personalized coaching, and automated recovery workflows, it empowers agents to improve...
Oracle Siebel Contact Center
It empowers agents to manage service, support, and sales interactions effortlessly across multiple communication channels...
COTOHA Call Center
Designed for convenience, it enables seamless communication anytime, anywhere...
Car Wars
With live call coaching and streamlined workflows, managers can enhance agent performance, ensuring every customer...
NICE Nexidia
With over 70 patents, it enables precise contact center data analysis, fostering informed decision-making that...
AireContact
It allows businesses to provide consistent, high-quality support across all platforms, ensuring customers can connect...
Top Contact Center Hub Features
- Cloud-based deployment
- Customizable user interface
- Multichannel support
- Voice and SMS integration
- Seamless CRM integration
- Interactive voice response menus
- Smart routing rules
- Shared inbox collaboration
- Tagging and commenting system
- Follow-up assignment features
- Accessible online portal
- Mobile workforce configuration
- Simple setup process
- Cost-effective solution
- Flexible deployment options
- Low-risk adoption
- Engaging customer experience
- Direct digital communications
- Built for SMBs
- Paramount support experiences
Top Contact Center Hub Alternatives
- Virtual Contact Center (VCC)
- Vonage Contact Center
- IP Contact Center (IPCC)
- Vonage Business Communications
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- Avaya Experience Platform
- Cisco Unified Contact Center
- Dialpad Ai Contact Center
- Cisco Finesse
- Medallia Agent Connect
- Oracle Siebel Contact Center
- COTOHA Call Center
- Car Wars
- NICE Nexidia
- AireContact
