ConSol CM/Helpdesk
ConSol CM/Helpdesk streamlines IT support with automated ticket generation and personalized workflows, effectively addressing incidents like software bugs and user errors. Its integrated knowledge base empowers teams to resolve recurring issues swiftly, while change and problem management features enhance operational efficiency. Hosted securely in Germany, it ensures GDPR compliance and high data protection standards.
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Top ConSol CM/Helpdesk Features
- Automatic ticket generation
- Integrated knowledge base
- Self-service portal
- Customizable workflows
- AI support integration
- Transparent task tracking
- SLA monitoring and management
- Business intelligence dashboards
- Inventory management integration
- Multi-channel inquiry handling
- Routine task automation
- GDPR compliant data handling
- ISO 27001 certified security
- 100% pentested software
- Personalized demo sessions
- Team collaboration tools
- Comprehensive reporting capabilities
- User-friendly interface
- Continuous software development
- German-hosted infrastructure
