HEINZELMANN Service Desk
HEINZELMANN Service Desk is a versatile help desk software tailored for efficient IT management. It supports ITIL and ISIS12 standards, enabling automated workflows for ticketing, asset management, and service requests. Ideal for various departments, it offers a modular design, allowing users to customize functionalities according to their specific needs, whether on-premise or via SaaS.
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Top HEINZELMANN Service Desk Features
- Modular customization options
- ITIL and ISIS12 compliance
- On-premise or SaaS deployment
- Automated workflow processes
- Multi-channel communication integration
- User-friendly interface
- Comprehensive reporting capabilities
- Asset and license management
- E-Government functionalities
- Self-service configuration options
- Incident and change management
- Fast implementation time
- Cost-effective full-service management
- Mobile application support
- Flexible module purchasing
- Security management compliance
- Automated ticket lifecycle management
- HR onboarding process automation
- Cross-departmental support
- Robust IT asset management.
