Contact Expert
Contact Expert transforms customer interactions with its seamless multichannel contact center integrated with Microsoft Skype for Business. By addressing fragmented communication, it offers features like intelligent call routing, IVR, and real-time BI reporting. This solution simplifies operations, enhances scalability, and empowers supervisors with effective management tools for improved service delivery.
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Top Contact Expert Features
- IVR integration
- Intelligent call routing
- Unified interaction histories
- Comprehensive supervisor control
- BI reporting capabilities
- Seamless Skype for Business integration
- Direct cloud deployment
- Pay-as-you-use pricing model
- Automated outbound IVR
- Predictive dialing features
- Multi-channel communication support
- Real-time interaction monitoring
- Customizable data formats
- Skill-based queue management
- Easy-access web portal
- Proactive chat invitations
- Reduced setup times
- Efficient maintenance solutions
- Enhanced customer service tools
- Cross-channel service implementation
