EvaluAgent
The EvaluAgent platform empowers contact centers with AI-driven conversation intelligence and automated quality assurance, enabling them to enhance customer experiences. Users benefit from seamless integration, customizable AI scorecards, and insightful dashboards that streamline performance evaluation and feedback, fostering agent development and driving operational efficiency across all communication channels.
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Top EvaluAgent Features
- AI-powered conversation intelligence
- Automated quality assurance
- Customizable AI scorecards
- Comprehensive interaction coverage
- Seamless tech stack integration
- Intuitive user interface
- Insightful dashboards and reports
- Fair and unbiased evaluations
- Timely personalized feedback
- Gamification for agent motivation
- Identification of FCR issues
- Multi-channel insights aggregation
- Predictive trend analysis
- Objective scoring consistency
- Root-cause analysis capability
- Compliance adherence checks
- Actionable recommendations for improvement
- Performance data unification
- Customer feedback integration
- Continuous agent development support
