Contacto
An omnichannel contact center platform, Contacto enhances customer service by integrating voice, in-app chat, and social media into a user-friendly interface. Built on Plivo’s robust communications infrastructure, it empowers businesses to provide timely, personalized support, streamline agent workflows, and meet modern customer expectations effortlessly, all while improving retention.
Top Contacto Alternatives
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Avaya Enterprise Cloud
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Straviso
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Nuance Contact Center AI
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Cloud Contact Pro
Cloud Contact Pro revolutionizes customer engagement by offering a flexible, cloud-based platform that integrates multiple communication channels.
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Top Contacto Features
- Omnichannel communication support
- Native voice capabilities
- Integrated web chat
- Embedded in-app messaging
- SMS and MMS messaging
- WhatsApp integration
- Proactive support notifications
- Unified agent desktop
- Out-of-the-box customizability
- Seamless integration with existing systems
- Pre-built app integrations
- Customer engagement analytics
- Multi-device compatibility
- Real-time customer data access
- Simplified agent workflow
- Enhanced call quality
- Scalable communication solutions
- Flexible pay-as-you-go pricing
- Monthly product updates
- Social media platform integrations
