Avaya Enterprise Cloud
This cloud-based contact center solution enhances customer and employee experiences through AI-driven insights and personalized service. It minimizes wait times and operational costs while fostering seamless engagement across channels. With robust security and dedicated support on Microsoft Azure, businesses can innovate at their own pace and ensure continuity worldwide.
Top Avaya Enterprise Cloud Alternatives
Nuance Contact Center AI
Used by 77% of hospitals globally, this AI-powered solution transforms healthcare by capturing 300 million patient stories annually.
Next Caller
Next Caller empowers contact centers with advanced voice authentication and fraud detection technologies.
Cisco Intelligent Contact Management
Cisco Unified Intelligent Contact Management Enterprise optimizes resource allocation within contact centers by analyzing real-time data, such as agent skills, availability, and queue lengths.
Contacto
An omnichannel contact center platform, Contacto enhances customer service by integrating voice, in-app chat, and social media into a user-friendly interface.
Tethr
This research-backed platform excels at extracting meaningful insights from customer conversations, presenting them in user-friendly dashboards.
Outbound Contact Center Software
This outbound contact center software revolutionizes sales efforts by increasing contact rates by up to 300%.
Call Center Support Software
It integrates essential data resources, enabling agents to efficiently resolve inquiries...
Straviso
The platform enhances field service operations through a dynamic dispatch engine and a mobile app...
Click2Coach
Users experience over a 15% reduction in Average Handle Time and improved customer satisfaction...
Cloud Contact Pro
Utilizing AI-driven solutions like Mosaicx, it automates responses to common inquiries 24/7, allowing human agents...
Parrot Predictive Dialer
With its user-friendly interface and rapid setup, agents can easily work from anywhere...
CommandLink CCaaS
It offers robust analytics, user-friendly interfaces, and scalable solutions, empowering businesses to improve service quality...
True Control Center
It empowers end users with a personalized self-service experience and enables seamless management of incidents...
Corizon
By seamlessly integrating advanced analytics with user-friendly interfaces, it empowers businesses to optimize processes, streamline...
Smart PBX
By ensuring seamless connectivity from any location, it eliminates the pitfalls of traditional systems that...
Top Avaya Enterprise Cloud Features
- Future-proof customer experiences
- Effortless employee interactions
- Autonomous AI assistance
- Enhanced service personalization
- Unified multi-channel engagement
- AI-powered agent guidance
- 24/7 business continuity
- Scalable enterprise solutions
- Comprehensive CX platform
- Real-time reporting capabilities
- Secure Microsoft Azure cloud
- Customizable communication app
- Robust customer journey support
- Always-on technical assistance
- AI-led predictive analytics
- Seamless hybrid cloud transitions
- Biometric authentication options
- Self-service administration portal
- Strong privacy safeguards
- Continuous innovation support.
