Cisco Intelligent Contact Management
Cisco Unified Intelligent Contact Management Enterprise optimizes resource allocation within contact centers by analyzing real-time data, such as agent skills, availability, and queue lengths. This software seamlessly integrates traditional inbound and outbound communications, ensuring that customers receive timely and effective support tailored to their specific needs.
Top Cisco Intelligent Contact Management Alternatives
Tethr
This research-backed platform excels at extracting meaningful insights from customer conversations, presenting them in user-friendly dashboards.
Nuance Contact Center AI
Used by 77% of hospitals globally, this AI-powered solution transforms healthcare by capturing 300 million patient stories annually.
Call Center Support Software
Sip2Dial's call center support software empowers businesses to enhance customer service through seamless communication across multiple channels.
Avaya Enterprise Cloud
This cloud-based contact center solution enhances customer and employee experiences through AI-driven insights and personalized service.
Click2Coach
Elevating agent performance, Click2Coach harnesses AI to streamline contact center operations.
Next Caller
Next Caller empowers contact centers with advanced voice authentication and fraud detection technologies.
Parrot Predictive Dialer
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Contacto
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True Control Center
It empowers end users with a personalized self-service experience and enables seamless management of incidents...
Outbound Contact Center Software
With AI-powered tools, efficient workflow automation, and robust compliance features, teams can easily connect with...
Smart PBX
By ensuring seamless connectivity from any location, it eliminates the pitfalls of traditional systems that...
Straviso
The platform enhances field service operations through a dynamic dispatch engine and a mobile app...
Next Caller
It swiftly analyzes call metadata and speech characteristics to verify identities, minimizing false positives and...
Cloud Contact Pro
Utilizing AI-driven solutions like Mosaicx, it automates responses to common inquiries 24/7, allowing human agents...
CDC Software
With over 90 prebuilt connectors, it accelerates deployment to just weeks, enhancing agent productivity...
