Next Caller
Next Caller empowers contact centers with advanced voice authentication and fraud detection technologies. By analyzing call metadata and speech characteristics, it swiftly verifies customers, minimizing false positives. Its capabilities include detecting deepfake audio and recognizing suspicious activity, ensuring robust security while enhancing customer trust throughout the interaction.
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Top Next Caller Features
- Real-time fraud detection
- Deepfake detection technology
- Voice profile matching
- Account reconnaissance alerts
- IVR fraud verification
- Synthetic audio differentiation
- Behavior analysis for verification
- Low false positive rate
- Comprehensive fraud categorization
- Multi-channel fraud detection
- Expert voice security resources
- Seamless integration with existing systems
- Non-intrusive caller verification
- Early fraud identification
- Enhanced customer protection
- Detailed fraud trend analysis
- Liveness detection implementation
- Advanced security for contact centers
- Proactive risk management
- Continuous technology evolution.
