eGain
eGain offers a sophisticated Knowledge Base enhanced with AssistGPT, providing AI-driven guidance for customer service teams across various channels. It enables personalized customer interactions through conversational assistants, secure cobrowsing for complex forms, and seamless communication via messaging and video chat, all while ensuring compliance and operational efficiency.
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Top eGain Features
- Generative AI knowledge base
- Interactive conversational assistance
- Contextual escalation to agents
- Personalized self-service knowledge base
- Multi-channel customer chat
- Video chat support
- Click-to-call options
- Safe HTML form cobrowsing
- AI-guided phone call tracking
- Soft phone integration
- Personalized reminders and alerts
- Contextual promotional offers
- Automated email management
- Social media monitoring and response
- Secure content sharing portal
- Customizable reporting dashboards
- AI-powered decision support
- Granular compliance controls
- Workflow automation tools
- Best-practice reporting templates.
