Sentiment
Sentiment offers innovative social customer service software that empowers enterprises to build AI-driven assistants using Open AI’s large language models. With proven success in deploying AI across multiple channels for clients like the Debenhams Group, it enhances customer interactions, streamlines operations, and delivers measurable improvements in efficiency and response times.
Top Sentiment Alternatives
Buffer Reply
Buffer Reply empowers users to efficiently manage social media engagement from a single dashboard.
Salesforce Social Customer Service
Salesforce Social Customer Service revolutionizes customer interactions by seamlessly integrating AI and low-code solutions.
Khoros Care
Khoros Care revolutionizes social customer service by integrating advanced AI, automation, and digital engagement tools.
eGain
eGain offers a sophisticated Knowledge Base enhanced with AssistGPT, providing AI-driven guidance for customer service teams across various channels.
Sprinklr Modern Care
This advanced social customer service software streamlines support across 30+ channels, merging traditional and digital interactions for a seamless customer experience.
RelationDesk
RelationDesk empowers teams to effectively manage social media interactions across platforms like Facebook, Instagram, and Twitter.
Messenger Communication Platform
Its user-friendly interface allows for efficient management of inquiries, ensuring quick responses and improved customer...
Simplify360
With advanced conversational AI chatbots, it automates repetitive tasks, enabling a delightful experience...
Copiny
By facilitating peer-to-peer support, it reduces support tickets by 50% and boosts customer engagement tenfold...
Top Sentiment Features
- AI-powered customer interactions
- Unified messaging interface
- Multi-channel integration
- Automatic conversation routing
- Real-time performance analytics
- Customizable automation workflows
- SLA and KPI tracking
- Canned response management
- CSAT feedback collection
- Team performance insights
- Spam detection and removal
- Human handover capability
- Rapid staff onboarding
- Shared inbox for teams
- Performance optimization tools
- Location-based tagging
- Messaging-first customer experience
- Integration with order management
- Efficient workload balancing
- 30-day free trial access
