Salesforce Social Customer Service
Salesforce Social Customer Service revolutionizes customer interactions by seamlessly integrating AI and low-code solutions. This software empowers agents and AI to collaborate, driving efficient support across channels. With advanced analytics and real-time data, businesses can enhance customer experiences, foster loyalty, and unlock growth, ensuring every customer interaction is meaningful and productive.
Top Salesforce Social Customer Service Alternatives
Sentiment
Sentiment offers innovative social customer service software that empowers enterprises to build AI-driven assistants using Open AI’s large language models.
eGain
eGain offers a sophisticated Knowledge Base enhanced with AssistGPT, providing AI-driven guidance for customer service teams across various channels.
Buffer Reply
Buffer Reply empowers users to efficiently manage social media engagement from a single dashboard.
Sprinklr Modern Care
This advanced social customer service software streamlines support across 30+ channels, merging traditional and digital interactions for a seamless customer experience.
Khoros Care
Khoros Care revolutionizes social customer service by integrating advanced AI, automation, and digital engagement tools.
RelationDesk
RelationDesk empowers teams to effectively manage social media interactions across platforms like Facebook, Instagram, and Twitter.
Messenger Communication Platform
Its user-friendly interface allows for efficient management of inquiries, ensuring quick responses and improved customer...
Simplify360
With advanced conversational AI chatbots, it automates repetitive tasks, enabling a delightful experience...
Copiny
By facilitating peer-to-peer support, it reduces support tickets by 50% and boosts customer engagement tenfold...
Top Salesforce Social Customer Service Features
- AI-powered customer insights
- Seamless omni-channel engagement
- Low-code app customization
- Automated case resolution
- Real-time data integration
- Unified customer view
- Personalized support at scale
- Intelligent recommendations engine
- Collaborative service team environment
- Effortless integration with MuleSoft
- Self-service knowledge management
- Proactive customer engagement tools
- AI-driven sentiment analysis
- Scalable field service solutions
- Trusted conversational AI agents
- 24/7 customer access support
- Enhanced agent productivity features
- Customizable AI workflows
- Actionable analytics and reporting
- Dynamic service process automation
