Top Gladly Alternatives and Overview

Gladly personalizes the entire customer service experience radically. Their efficient team focuses on delivering the best customer service, rather than just case studies or ticketing service. The company helps to create long-term relationships that are both meaningful and fruitful. Gladly aims at addressing the never-ending demands and requirements of modern customers, who expect their favorite brands to recognize them. Unlike most contemporary customer services that act as mere case management tools, Gladly aligns itself to the best interest of customers. Their advanced messaging interface allows the company to interact with customers across various channels.

Efficiency Improvement

Gladly can ramp up productivity across channels by providing all the essential tools and customer visibility to agents, thereby amplifying their efficiency. Moreover, the automated software decreases the redundancy of manual work by reducing inter-agent transfers, closing conversations with a shorter thread of chat, and a people-centric approach to customer service. Gladly drives companies to achieve and outperform their maximum workload capacity. Since agents are the bridge between a company's products and the revenue generation, Gladly's workflow prioritizes agent productivity levels. The software not only provides a comprehensive view of customer profiles but also offers short-cut tools to reduce repetitive work.

Revenue-Driven Growth

The company helps to transform the customer service section of a company from just a cost center to a potential revenue generator by delivering radically customized experiences. Moreover, developing a revenue-centric culture among the service team helps in making hyper-personalized suggestions as well as capturing customers with maximum intent for purchase. Gladly encourages companies to deliver concierge-level service to the most valued customers to not only accelerate brand loyalty but also amplify CLTV. Furthermore, Gladly minimizes payment friction effortlessly across digital messaging channels by accepting popular debit cards, credit cards, and even digital payments.

Consolidated Technology Stack

Gladly provides an all-in-one customer service platform that behaves in a cross-channel way. The platform aims at future-proofing technology and lowering the total cost of ownership. The build of all Gladly channels—from modern messaging to voice calls—are native, such that they reduce the cost and complexity of involving third-party channels. Moreover, the native design of circuits helps in delivering a seamless platform for customer communication. Furthermore, companies require a single license to log in to all channels and features needed for running a modern contact center. Additionally, a cloud-based solution helps to slash the hassle of hardware storage, besides expanding access and usability.  

Company Name: Gladly

Founded in: 2014