ProProfs Help Desk
ProProfs Help Desk is a customer service tool that allows agents to efficiently track and resolve end-user queries and requests. Our help desk ticketing system is powered by collaborative email. The shared inbox feature of the software helps agents to see who is working on what. Collaborative teamwork triggers faster ticket resolution. Managers and system administrators can prioritize, sort, categorize, label, mark, and assign tickets to individuals and teams. They can even use filters to sort tickets on the basis of status, milestone, and priorities. Tracking customer issues, bugs, queries, and requests comes handy with the help desk software. No ticket can be missed, left unattended or, unresolved. ProProfs comes integrated with ProProfs Survey Maker, Knowledge Base, and Chat.
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Top ProProfs Help Desk Features
- AI-driven customer query analysis
- Unified communication management
- Round-Robin ticket assignment
- Canned responses for efficiency
- Internal collaboration with @mentions
- Automated customer satisfaction surveys
- Real-time performance reporting
- Mobile apps for on-the-go support
- 24/7 intelligent chatbot assistance
- Multi-channel support integration
- Customer mood detection capability
- Customizable department inboxes
- Two-Factor Authentication for security
- Personalized AI-generated replies
- Streamlined CRM integration
- Automated notifications for updates
- Child ticket management for complex issues
- Onboarding support and expert guidance
- Ticket prioritization and filtering
- Seamless integration with ProProfs products
