Raiseaticket
This free helpdesk portal streamlines customer-support team communication, eliminating cluttered mailboxes and unaddressed requests. With features like ticket assignment, performance tracking, and SLA management, it enhances productivity and collaboration. Its intuitive design is secure, GDPR compliant, and easily integrates with Office 365 for a unified support experience.
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Top Raiseaticket Features
- Out-of-the-box free helpdesk
- Cloud-hosted ticketing system
- Intuitive user interface
- Customizable ticket workflows
- Multi-channel communication management
- Automated event-triggered alerts
- Seamless Office 365 integration
- SLA tracking and metrics
- Performance insights dashboard
- Ticket assignment to agents
- Time tracking for tickets
- Escalation of complex issues
- Unified communication across channels
- Custom email addresses for tickets
- Instant notifications via Slack
- Automated customer updates
- GDPR compliant security
- Real-time ticket status updates
- Comprehensive reporting features
- Support for team collaboration
