HelpMaster
HelpMaster is a versatile help desk software that empowers teams to efficiently log, track, and manage customer requests. With its advanced workflow and automation features, users can create tailored templates and service catalogs, streamline ticket management, and enhance customer support. A robust knowledge base and insightful reporting tools further optimize service operations, making it suitable for businesses of all sizes.
Top HelpMaster Alternatives
versaSRS HelpDesk
VersaSRS HelpDesk streamlines business processes by offering a user-friendly platform that enhances productivity, regardless of employee location.
ACANOTION Help Desk
Acanotion Help Desk streamlines email and call management with an intuitive interface, requiring minimal training.
Jira Service Management
At Team '25, attendees can explore Jira Service Management, an AI-driven platform that integrates development, IT, and business teams for superior service delivery.
BugAware
BugAware is an innovative help desk software designed to streamline support processes and enhance user experience.
Aegis Help Desk
Aegis Help Desk provides organizations with an intuitive, customizable platform for managing customer support and internal services.
eStreamDesk
eStreamDesk revolutionizes customer support with its intuitive cloud-based help desk and ticketing system.
Spiraldesk
With custom filters, ticket classification, and mobile access, it enhances organizational efficiency, allowing teams to...
DiamanteDesk
Unlike standard helpdesk solutions, it empowers users to customize functionalities effortlessly, implementing their own business...
helppeople Cloud
With SmartFlow’s low-code capabilities, users can effortlessly create custom solutions, enhancing efficiency...
WonderDesk
With easy installation on various servers and no software requirements for users, it allows clients...
Oracle B2C Service
By leveraging AI and machine learning, it automates repetitive tasks, enabling service teams to deliver...
CustomerFirst
It streamlines communication among support teams, developers, and professional services, ensuring issues are addressed promptly...
Salesforce Desk
It empowers teams to deliver personalized service through an advanced ticketing system, automated workflows, and...
Awesome Support
With features like automatic email triggers for ticket updates, smart ticket routing, and customizable fields...
Zoho Support
It features scheduled report, cross department reports, contract management, custom ticket templates, role-based access control...
Top HelpMaster Features
- Web and desktop application
- Flexible template system
- Advanced workflow automation
- Customizable service catalog
- Incoming email ticket conversion
- Staff and client web portal
- Rich knowledge base publishing
- Skillgroup allocation for staff
- Queue-based job management
- Relationship mapping for entities
- Drag-and-drop interface
- Custom attributes for entities
- SQL Server data export
- Comprehensive reporting tools
- Technical support from developers
- Easy workflow editor
- User-friendly interface
- ITIL framework alignment
- Multiple department configurations
- Real-time performance statistics
