HelpMaster
HelpMaster is a versatile help desk software that empowers teams to efficiently log, track, and manage customer requests. With its advanced workflow and automation featur... HelpMaster is a versatile help desk software that empowers teams to efficiently log, track, and manage customer requests. With its advanced workflow and automation features, users can create tailored templates and service catalogs, streamline ticket management, and enhance customer support. A robust knowledge base and insightful reporting tools further optimize service operations, making it suitable for businesses of all sizes.
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Company Information
- Company: PRD HelpMaster
- Country: Australia
Top HelpMaster Features
- Web and desktop application
- Flexible template system
- Advanced workflow automation
- Customizable service catalog
- Incoming email ticket conversion
- Staff and client web portal
- Rich knowledge base publishing
- Skillgroup allocation for staff
- Queue-based job management
- Relationship mapping for entities
- Drag-and-drop interface
- Custom attributes for entities
- SQL Server data export
- Comprehensive reporting tools
- Technical support from developers
- Easy workflow editor
- User-friendly interface
- ITIL framework alignment
- Multiple department configurations
- Real-time performance statistics
