Interactive Intelligence
Interactive Intelligence provides contact center software and solutions that help to improve your customer engagement and team collaboration. It features contact center reporting, unified communications, enterprise content management, interaction analyzer, process automation, interactive voice response, and more. The software can be applied on accounts receivable management, finance, government, healthcare, insurance, outsourcers, utilities, and other industries.
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Top Interactive Intelligence Features
- AI-Powered Experience Orchestration
- Prebuilt Solutions Integration
- Genesys Cloud CX
- Genesys Cloud EX
- AppFoundry® Marketplace
- Open Platform Architecture
- Intelligent Automation Capabilities
- Multi-Channel Digital Engagement
- Customer Journey Management
- Workforce Engagement Management
- Native AI Services
- Real-Time Data Orchestration
- API-First Framework
- Secure Global Operations
- Weekly Feature Releases
- Centralized Administration and Control
- Intuitive Drag-and-Drop Interface
- Seamless System Integrations
- Comprehensive Microservices Suite
- Reduced Technical Debt
