Gadgets for Cisco Finesse
Designed to optimize the Cisco Finesse experience, 2Ring Gadgets enhance agent and supervisor workflows within call centers. By automating routine tasks and integrating with essential tools like Salesforce and ServiceNow, these gadgets provide real-time alerts and insights, fostering a streamlined, efficient workspace for enhanced productivity and improved customer interactions.
Top Gadgets for Cisco Finesse Alternatives
PrimeVoiX
Designed for businesses of all sizes, this cloud-based solution offers unlimited scalability for data storage, lead management, and call recordings.
DialIntelligence Suite
DialIntelligence Suite revolutionizes contact center operations by seamlessly integrating advanced solutions for improved performance.
Omni Channel Self Service
An intelligent virtual agent (IVA) enhances contact centers by providing natural, effective customer engagement through AI and natural language processing.
Fluency
Fluency Communications Suite™ offers robust telephony and web-based applications tailored for sales and service in small to mid-sized reservation systems.
Corvisa
Corvisa provides call center and cloud communication software that offers true cloud scalability.
Hosted Contact Center
Harnessing intelligence-based automation, this hosted contact center streamlines agent workflows while maximizing productivity and revenue.
SafeSoftSolutions
It features hosted IVR, CTI screen pop, toll-free numbers, voicemail, built-in CRM, custom reporting, embedded...
Hydra
It features robust login options, including support for Google, Microsoft, and Apple accounts, while addressing...
Interactive Intelligence
It features contact center reporting, unified communications, enterprise content management, interaction analyzer, process automation, interactive...
Juris Astra
It features automatic call distribution (ACD), interactive voice response (IVR), and a dialer, enhancing customer...
Promero
It features self-service SMS platform, contact center anywhere, interactive intelligence, virtual call center, predictive dialer...
LinkScope QE
By integrating pre-dial capabilities, post-call surveys, and agent assistance, it transforms existing systems without requiring...
ClickPoint
Its automated lead distribution, real-time routing, and customizable management tools facilitate seamless handling of web...
Humach
Humach offers free assessments that provide tailored insights to enhance performance and efficiency while elevating...
inConcert Contact Center
Its autonomous AI agents enhance efficiency, while real-time monitoring and quality analytics ensure optimal service...
Top Gadgets for Cisco Finesse Features
- Real-time agent status monitoring
- Customizable dashboard layouts
- Integration with Salesforce and MS Dynamics
- Alerts for calls in queue
- Back office connectivity options
- Easy ticket submission process
- Comprehensive support directory access
- Seamless Cisco agent experience
- Enhanced visibility into call metrics
- User-friendly configuration interface
- Cost-saving license management
- Quick response support team
- Multi-regional contact options
- Cross-vertical solution implementation
- Streamlined project collaboration
- Rich resource section access
- Detailed analytics for call flow
- Efficient SLO violation management
- Dynamic reporting capabilities
- User satisfaction tracking features
