ITSM 365

ITSM 365

ITSM 365 is a versatile service desk software designed to streamline operations across various departments, including IT, HR, and client services. It facilitates omnichannel request handling, equipment tracking, and analytics. Users benefit from a low-code platform for tailored processes, ensuring efficient collaboration, project management, and automated customer support, all within a unified system.

Top ITSM 365 Alternatives

1
Hornbill Supportworks ESP

Hornbill Supportworks ESP

Hornbill Supportworks ESP offers a streamlined access portal for members, enabling enhanced community features.

Alternatives
2
SerioPlus

SerioPlus

SerioPlus streamlines server management with intuitive tools tailored for web professionals.

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3
Footprints Service Desk

Footprints Service Desk

Footprints Service Desk enhances operational efficiency by automating routine tasks, allowing service desk agents to focus on critical issues.

Alternatives
4
Admin24

Admin24

Admin24 offers a robust Service Desk integrated with Bitrix24, facilitating streamlined client interactions through popular social networks and instant messengers like Telegram, WhatsApp, and VK.

Alternatives
5
ProactivaNET Service Desk

ProactivaNET Service Desk

ProactivaNET Service Desk revolutionizes IT management by automating processes and enhancing user experience.

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6
Hornbill Service Manager

Hornbill Service Manager

Hornbill Service Manager revolutionizes customer experience through seamless digital interactions and automated service delivery.

Alternatives
7
Sunrise ITSM

Sunrise ITSM

With over 30 customizable modules and a user-friendly interface, it streamlines IT operations through automation...

Alternatives
8
IT Service Management

IT Service Management

9
OpenText ZENworks Service Desk

OpenText ZENworks Service Desk

By integrating with enterprise directories and cloud solutions, it enhances efficiency and saves time, allowing...

Alternatives
10
SMART Service Desk

SMART Service Desk

Specializing in IT Service Management (ITSM), Governance, Risk, and Compliance (GRC), and Service Asset and...

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11
Service Management Automation

Service Management Automation

With features like a native mobile app, smart analytics, and a virtual agent, it effectively...

Alternatives
12
Matrix42 Service Management

Matrix42 Service Management

This platform enables organizations to streamline software and asset management, enhance endpoint protection, and drive...

Alternatives
13
Vorex

Vorex

With seamless integration into Kaseya VSA, it enables technicians to resolve service requests 40% faster...

Alternatives
14
ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP

It seamlessly integrates ITSM and PSA functionalities, enabling automation of workflows, customizable service catalogs, and...

Alternatives
15
Point of Business

Point of Business

With tools like the Automation Orchestrator and Luma Virtual Agent, it addresses increasing service request...

Alternatives

Top ITSM 365 Features

  • Omnichannel request intake
  • Equipment inventory tracking
  • Customizable low-code platform
  • Comprehensive client support automation
  • Project team management tools
  • Integrated HR recruitment process
  • Step-by-step setup guides
  • Mobile application for quick requests
  • Enhanced reporting and analytics
  • Seamless integration with external systems
  • Visual process designer
  • Role-based access control
  • Unified communication channels
  • Automated service request routing
  • Efficient incident management
  • Training courses for users
  • Flexible configuration options
  • Real-time task monitoring
  • Client satisfaction improvement tools
  • Cost optimization support.
Top ITSM 365 Alternatives