Point of Business
Point of Business enhances service management for municipalities by automating and streamlining business functions. With tools like the Automation Orchestrator and Luma Virtual Agent, it addresses increasing service request volumes and cost pressures, delivering agility and improved customer experiences. Organizations can efficiently manage their assets throughout their lifecycles.
Top Point of Business Alternatives
Vorex
Vorex streamlines IT management by offering a robust Service Desk Software that simplifies ticket handling, project staffing, and real-time reporting.
Hubcase
Automating B2B collaboration, Hubcase enhances support case management by integrating seamlessly with platforms like NetSuite and Salesforce.
IT Service Management
SP Employee Self-Service
The SP Employee Hub is an intuitive self-service portal designed for Microsoft 365, enhancing workplace efficiency for small to medium-sized businesses.
Matrix42 Service Management
Matrix42 Service Management transforms IT operations by integrating IT and enterprise service management solutions.
SolarWinds Service Desk
Offering a robust service-desk and IT asset-management solution, SolarWinds Service Desk enables IT, HR, and Facilities professionals to efficiently handle requests.
ManageEngine ServiceDesk Plus MSP
It seamlessly integrates ITSM and PSA functionalities, enabling automation of workflows, customizable service catalogs, and...
Spiceworks Help Desk
With no server setup or maintenance needed, it streamlines user experience and enables teams to...
CA Unified Infrastructure Management
By leveraging AI-driven workflows, it enhances collaboration and efficiency, adapting to complex needs while streamlining...
BMC Helix ITSM
Its user-friendly interface facilitates omni-channel support, empowering agents and users alike...
IBM Control Desk on Cloud
This cloud-based platform enhances user support and enterprise service management by combining physical asset management...
Ivanti Service Manager
With automation capabilities, no-code workflows, and AI-driven tools, it transforms service delivery, reduces manual processes...
Service Creatio
It features automated case registration and classification, omnichannel communication tools, and a unified agent desktop...
Vivantio Pro
With features like AI-driven automation, digital self-service, and seamless integrations, it streamlines workflows, optimizes asset...
Top Point of Business Features
- AI-powered Virtual Agent
- Self-Service Portal Integration
- ITIL Best Practices Framework
- Automation Orchestrator for Streamlining
- Advanced Change Management Solutions
- Enhanced Customer Experience Tools
- Lifecycle Asset Management Tools
- Municipal Service Automation
- Transformational Agility Features
- Robust Service Management Suite
- Knowledge Management Capabilities
- Detailed Service Request Analytics
- Comprehensive Comparison Tools
- Customizable Reporting Features
- Multi-channel Support Options
- User-Friendly Interface Design
- Efficient Workload Management
- Cost Reduction Strategies
- Integration with Existing Systems
- Scalable Service Management Solutions
Top Point of Business Alternatives
- Vorex
- Hubcase
- IT Service Management
- SP Employee Self-Service
- Matrix42 Service Management
- SolarWinds Service Desk
- ManageEngine ServiceDesk Plus MSP
- Spiceworks Help Desk
- CA Unified Infrastructure Management
- BMC Helix ITSM
- IBM Control Desk on Cloud
- Ivanti Service Manager
- Service Creatio
- Vivantio Pro
- Hivy
