Sunrise ITSM
Sunrise ITSM stands out as a leading service desk software, particularly favored by NHS IT professionals for its tailored healthcare solutions. With over 30 customizable... Sunrise ITSM stands out as a leading service desk software, particularly favored by NHS IT professionals for its tailored healthcare solutions. With over 30 customizable modules and a user-friendly interface, it streamlines IT operations through automation, integrates seamlessly with business applications, and enhances end-user experience via a self-service portal.
Top Sunrise ITSM Alternatives
SerioPlus
SerioPlus streamlines server management with intuitive tools tailored for web professionals. It enables efficient oversight of websites, applications, and hosting...
OpenText ZENworks Service Desk
ZENworks Service Desk transforms chaotic IT environments into streamlined operations. By integrating with enterprise directories and cloud solutions, it enhances...
ProactivaNET Service Desk
ProactivaNET Service Desk revolutionizes IT management by automating processes and enhancing user experience. With seamless integration of ITAM and ITSM,...
Service Management Automation
Service Management Automation (SMAX) offers a robust service desk software solution that streamlines IT and non-IT operations. With features like...
ITSM 365
ITSM 365 is a versatile service desk software designed to streamline operations across various departments, including IT, HR, and client...
Vorex
Vorex streamlines IT management by offering a robust Service Desk Software that simplifies ticket handling, project staffing, and real-time reporting....
Admin24
Admin24 offers a robust Service Desk integrated with Bitrix24, facilitating streamlined client interactions through popular social networks and instant messengers...
Point of Business
Point of Business enhances service management for municipalities by automating and streamlining business functions. With tools like the Automation Orchestrator...
Hornbill Service Manager
Hornbill Service Manager revolutionizes customer experience through seamless digital interactions and automated service delivery. It features a unified portal for...
Best Support System
Best Support System is a robust Service Desk Software designed to enhance customer interaction and streamline support processes. Featuring an...
Hubcase
Automating B2B collaboration, Hubcase enhances support case management by integrating seamlessly with platforms like NetSuite and Salesforce. Users enjoy familiar...
SMART Service Desk
SMART Service Desk is a robust service desk software solution headquartered in Dallas, Texas. Specializing in IT Service Management (ITSM),...
SP Employee Self-Service
The SP Employee Hub is an intuitive self-service portal designed for Microsoft 365, enhancing workplace efficiency for small to medium-sized...
Matrix42 Service Management
Matrix42 Service Management transforms IT operations by integrating IT and enterprise service management solutions. This platform enables organizations to streamline...
Company Information
- Company: Sunrise Software
- Country: United Kingdom
Top Sunrise ITSM Features
- Configurable service desk modules
- No-coding process automation
- ChatGPT integration for queries
- REST API for app integration
- UK-hosted SaaS security
- Multi-channel ticket management
- Self-service portal access
- Incident classification acceleration
- Escalation management capabilities
- Comprehensive change management tools
- Knowledge management for faster responses
- Problem management aligned with ITIL
- Service request fulfillment feature
- Customizable user interface
- Automated workflow routing
- Enhanced analytical views with Power BI
- Service level agreement tracking
- Incident and service outage visibility
- Continuous improvement through user feedback
- Cost-effective IT solutions for councils.
