Sunrise ITSM
Sunrise ITSM stands out as a leading service desk software, particularly favored by NHS IT professionals for its tailored healthcare solutions. With over 30 customizable modules and a user-friendly interface, it streamlines IT operations through automation, integrates seamlessly with business applications, and enhances end-user experience via a self-service portal.
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Top Sunrise ITSM Features
- Configurable service desk modules
- No-coding process automation
- ChatGPT integration for queries
- REST API for app integration
- UK-hosted SaaS security
- Multi-channel ticket management
- Self-service portal access
- Incident classification acceleration
- Escalation management capabilities
- Comprehensive change management tools
- Knowledge management for faster responses
- Problem management aligned with ITIL
- Service request fulfillment feature
- Customizable user interface
- Automated workflow routing
- Enhanced analytical views with Power BI
- Service level agreement tracking
- Incident and service outage visibility
- Continuous improvement through user feedback
- Cost-effective IT solutions for councils.
